Tavex Exchange Retail Queue Management Tavex is a leading precious metal dealer and currency trader with physical offices in all Scandinavian countries, Baltics, Poland and Bulgaria. The product portfolio of Tavex ranges from gold bars and 1oz bullion gold coins to 40 different foreign currencies, which indicates the unique business model the entity operates with. Qminder was launched as a pilot project for Tavex in Denmark in 2016 to manage the continuously growing customer flow. The limited physical capacities in a huge transportation hub in Copenhagen Central Station with an annual footfall close to 30 million, motivated Tavex to search for new and outstanding customer flow management solutions. Since the location is also home to competing dealers and exchange points, Tavex also wanted

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