Summary: This client was seeking a provider of support for tactical and day-to-day tasks for their internal technical teams. They run a lean IT department and needed a knowledgeable, flexible partner that would work with them to support and monitor their infrastructure. They found that partner in T aos. Solution: T aos support services have included adding and removing servers and service checks, as well as placing systems in scheduled downtime during maintenance so alerts are not generated when unnecessary. The T aos team works closely with the client’ s application teams to help tune service checks and reduce false alerts, ensuring that alerts generated are actionable and not false. An area of significant advanced support involves adding plug-ins to monitor new services, modif

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