Summary: The client’ s Cloud Platform provides a diverse service offering that runs on its state of the art infrastructure. The Cloud Technical Solutions Engineering team was weighted down by an unmanageable case load of customer support tickets. This prevented them from designing and implementing better support tools and automated solutions. The client needed a dedicated team of consultants on-site in their office to take over some support functions from the TSEs and help to manage the heavy case load. Thanks to an existing relationship with T aos, the client engaged us to build and manage the team. Solution: Through thoughtful collaboration with a global team, JIT learning, and expertise stemming from diverse backgrounds, T aos consultants quickly identified and resolved a plet

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