Summary: This client originally connected with T aos to support their Level 2 Desktop Services on a one-to-one basis. Once an established relationship had been made, the company sought to deepen our resource support with a Technical Project Management consultant who could mentor the team lead for what they were calling “Client Managed Services” (CMS); a portfolio of services including support for deskside, client endpoint asset management and lifecycle, spacecraft Mission Operations console delivery and support, and some applications as services. Solution: The additional engagement lead to the complete CMS team and delivery personnel becoming T aos consultants as an on-site vendor managed service. In addition to the CMS portfolio, the T aos team took on budget accountability, ann

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