Coca-Cola Beverages Africa (CCBA), the leading soft drinks business in Africa, successfully streamlined its IT processes by implementing ServiceNow IT Service Management (ITSM). This transformation, led by Jolene Coetzee Moolman, IT Practice and Governance Manager, unified IT processes across 14 territories, harmonized operations, and reduced upgrade times by 80%. The project was executed in just 180 days, providing seamless support to over 22,000 employees and enhancing operational efficiency across the continent.

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