Overview Synovus Financial is a multi-billion dollar finan- cial services holding company that does busi- ness in the southern United States. It operates 30 banks, 330 offices and close to 500 ATMs. Challenge Synovus Financial (Synovus) is a more than $33-billion dollar financial services holding company. Synovus provides commercial and retail banking, as well as investment services, to customers throughout Georgia, Alabama, South Carolina, Florida and T ennessee. As a highly regulated institution, Synovus sought to tighten access and security controls to satisfy bank regulators and third-party au- ditors while driving down escalating support costs. “User provisioning and de-provision- ing used to take several days,” said Steven Jones, director of operational risk for Synovus

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