Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM Synoptek, Inc. needed to streamline the tools and platforms that it used to deliver services. SUCCESS STORYSUCCESS STORY Eric Westrom recognized almost immediately after beginning his new role as CTO of Managed Service Provider (MSP) Synoptek, Inc. that there were inefficiencies with the platforms the company used to manage data and execute daily tasks. The company was using a legacy remote monitoring and management (RMM) tool that they had outgrown and was separate from their other business management platforms. “I noticed quite a few things in my first year that didn’t make sense from an operational standpoint,” he said. “There were multiple systems in place with different tools and lots of infighting about which RMM—

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