CUSTOMER STORY Industry: Energy Location: Lucerne, Switzerland Size: 1,800+ employees Swiss utility Centralschweizerische Kraftwerke AG ignites network services with ServiceNow Customer portal with integrated self-service Working hours saved Processes automated 75% CKW delivers innovative energy solutions, illuminating customers throughout Switzerland Electricity is an integral part of life today. From traffic lights to hospitals to our own homes, it’s vital to receive consistent power. Even the simple task of brewing a cup of coffee involves multiple systems working properly, including electricity production, connection with the transformer network, and installation of the meter. If one part of this connected network is broken even a seemingly simple event, like turni

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