Case Study

Swiss Bankers: Secure and Efficient Customer Transactions – Real-Time Fraud Prevention

Swiss Bankers: Secure and Efficient Customer Transactions – Real-Time Fraud Prevention

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Derdack helped Swiss Bankers restore mission-critical phone alerting via SIGNL4, implementing a fully functional, reliable system in just four days. It enabled a complete transition to a cloud-based solution, redesigning alert distribution workflows, on-call scheduling, and multi-level escalation management. Incoming alerts from emails and PRTG monitoring were intelligently filtered and routed to teams, with a robust four-level escalation ensuring no critical issues went unnoticed, all through a user-friendly interface.

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