Sutherland, a global digital transformation company, used ThousandEyes to regain control of its workforce’s digital experience after shifting to remote work during the pandemic. With 44,000 employees across 144 countries, Sutherland faced connectivity challenges that impacted customer service. ThousandEyes provided real-time visibility into home network performance, enabling proactive issue resolution and ensuring service quality. New hires now complete connectivity tests to determine remote work suitability. This visibility helped Sutherland maintain SLA standards, expand its talent pool, and strengthen its hybrid workforce model, ensuring exceptional service delivery and operational efficiency.

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