The RHA serves over 765,000 thousand residents. Prior to implementing Strata’s eDischarge with intelligent matching, long term residential care (LTC) programs reported significant referral challenges. LTC discharge planners sent paper based fax referrals to a LTC coordination team. However being unable to accurately capture admission criteria, program availability, estimated wait times, waitlist length or referral status this process forced time consuming telephone follow up. Lost or delayed referrals blocked hospital discharges, contributing to increased Alternate Level of Care (ALC) rates – negatively impacting financials and performance. Background: This Regional Health Authority (RHA) is located in one of Canada’s top retirement meccas. It faces one of the highest agin

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