CASE STUDY: SurfMed The challenge: For years the company has suffered from being bogged down by paper-based systems and insufficient routing software, making delivering materials costly and ineffective. With minimal accountability for errors, these manual processes resulted in missing delivery tickets, billing delays and unexplained overtime hours. The solution: In an effort to elevate its enterprise capability to a well-defined and manageable business model, while optimizing all available technologies and resources, the company turned to Apacheta, a division of Brightree, in July 2016. “Paper-based operations are outdated, unreliable and can lead to a disorganized chaos for HME providers. Chasing paper trails and misplacing order forms or delivery tickets resulted in

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