CASE STUDY: Accion DME Medical Supply The challenge: In order to ensure customer satisfaction, companies must have the proper resources and processes in place to provide care in an efficient manner. Since 2008, Accion DME Medical Supply has been providing DME supplies to its patients in Texas, but to remain a step ahead, the company sought out a new workflow management solution to integrate into its daily operations. The solution: In September 2016, Accion partnered with Apacheta, a mobile business solutions provider, to increase productivity, efficiency and profitability while maintaining HIPAA compliance. Within six months of the partnership, Accion began recognizing the benefits of reducing paper and accurately tracking drivers in real time, as overtime hours decreas

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