Case Study Customer profile SPVA was formed as a tri-service agency in 2007 to provide harmonised personnel administration services and accurate payment of salaries, allowances and pensions to the serving and veterans communities. SPVA is responsible for the delivery of a harmonised and simplified tri-service administration system, known as Joint Personnel Administration (JPA). The Agency has direct interaction via the JPA and subsidiary systems with some 285,000 regular and reserve personnel and 365,000 Armed Forces pensioners. About the SPVA Future Contract This complex project was to provide service provision agreements to deliver pay, personnel and pensions services to both serving military personnel and veterans communities. The full contract will replace the cur

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