When Super Bock, Portugal’s largest beverage company and member of the Carlsberg Group, compared its safety performance with other affiliates of the group in 2015 it was in for a bit of a shock. Maria Manuel Dantas, quality manager at Super Bock, says, “As Portugal’s premier beer and mineral water producer since 1890, we have always had a very strong quality focus, but benchmarking ourselves against peers in the Carlsberg universe showed we were not as good in health and safety. In fact, we were among the worst in the group. ” That result was a wake-up call to Super Bock management. Although the company did not have very severe accidents, there were many smaller ones that the organisation simply lived with. Unhappy with its results, Super Bock therefore sought out an expert in

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