Case Study

Sun Direct becomes a market differentiator offering detailed self-service services to its customers

Sun Direct becomes a market differentiator offering detailed self-service services to its customers

1 http://servion.com © Servion Global Solutions Servion’s consulting team followed three-prong approach of ‘Discover, Analyze and Present’. An in-depth analysis of the existing customer service strategies was analyzed and areas of improvement were identified based on Industry Best Practices. A self-service strategy with emphasis on improved customer service experience and reduction in overall operational cost was evolved and shared. Sun

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