Success Story New contact center technology helps the Clinique Saint-Jean to dramatically improve its customer service With an upgrade to OpenScape 4000 and implementation of a centralized OpenScape Contact Center, the Clinique Saint- Jean found a telephony solution to meet the needs of both patients and general practitioners. In addition, the ability to analyze all call data allows for better identification of patient profiles and more efficient deployment of staff. The Task The Clinique Saint-Jean’s medical secretary staff had to handle multiple tasks at once, including managing patients arriving for appointments, and phone calls for information and appointments from both patients and doctors. At times they were unable to maintain an acceptable response time for their phone c

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