Challenge UNTHA is a successful company that has enjoyed steady growth and its communication solution needed to keep pace too. However, the existing system reached its limit and could not be expanded for additional users. The technology was outdated and the changeover to a new operating system meant that phones connected to PCs via USB were repeatedly mal- functioning. Some employees were unable to access the CRM database to view supplier and customer informa- tion, which delayed workflows and service delivery. The time and expense of re-installing drivers and adapting to the hardware or software used meant that there was an imbalance in terms of net economic benefit. So, the management wanted a modern communications solution to gradually replace the existing one, to

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