CHALLENGE As an award-winning creator of security and performance software, STOPzilla has protected sensitive data for more than nine million users worldwide. Even as a leader in the anti-spyware field, STOPzilla faced significant and evolving challenges, such as a three-fold increase in customer-acquisition costs in less than two years, as well as escalating pressure on the support team due to improved sophistication of spyware developers. As an ongoing issue, whenever scares of code hacks or ransomware hit the news, customer inquiries spike by about 300%. STOPzilla needs to field every inquiry as quickly as possible. SOLUTION Thanks to its simple, flexible and powerful interface, STOPzilla was able to rapidly deploy BoldChat with little training. In fact, BoldChat was fully ins

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