Staying in touch with shareholders who have moved AMP was able to reconnect with thousands of shareholders who had recently changed their address, by matching their data with Australia Post’s data – derived from the National Mail Redirection service. AMP | Staying in touch with shareholders who have moved | Case studySnapshot Customer AMP Website amp.com.au Industry Finance / Insurance Product Reconnect – a suppress and update solution Challenges • When individuals move house, they may not remember to let all their suppliers know their new details – resulting in potential loss of contact • AMP has an obligation to make contact with shareholders to keep them informed • If shareholders are not contacted within a specified time, AMP must hand their shares over to

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