Case Study
A digital solution for Working with Children
A digital solution for Working with Children Checks With the number of applications almost doubling, the new omni-channel solution is saving the department an estimated 40% on processing costs, and also saving applicants time and money. Victoria State Government | A digital solution for Working with Children Checks | Case studySnapshot Customer Department of Justice and Regulation, Victoria Website workingwithchildren.vic.gov.au Industry Government Product Working with Children Check Challenges • Improve the Working with Children Check experience with a streamlined, efficient omni-channel solution • Reduce application processing costs for the department and turnaround time for applicants • Maintain Level of Assurance • Improve application compliance rate • Provide a robust,