STATE OF THE CUSTOMER SUCCESS INDUSTRY & SALARY REPORT STATE OF THE CUSTOMER SUCCESS INDUSTRY & SALARY REPORT 2021 2 Introduction Over the past year, while most of us have been working remotely and adjusting to life in the midst of a global pandemic, Customer Success has been quietly surging right under our noses. When we first started this survey eight years ago, this role was little more than a small function of an organization, but now, it has infused itself into all aspects of business – and it’s not slowing down any time soon. The COVID-19 pandemic shined a bright light on the importance of growing and protecting customers. When we no longer had the option to drop by our clients’ offices or meet with them at industry events, we had to figure out how to form and keep co

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