Case Study

Staples Canada Turns to JDA Support Services to Maximize Solution Performance

Staples Canada Turns to JDA Support Services to Maximize Solution Performance

Pages 1 Pages

DESCRIPTION As Canada’s largest office products company, Staples makes it easy for customers to operate their offices efficiently and affordably by offering an extensive selection of office supplies, technology, electronics and office furniture, as well as business services, including computer repair and maintenance, and copy and print services. Operating as Bureau en GrosMC in the province of Quebec and Staples Canada in all other provinces, the company employs over 15,000 associates at more than 330 stores and at its head office in Richmond Hill, Ontario. OBJECTIVE Rely on JDA Support Services and the Future State Support process to resolve support issues and processes quickly and seamlessly: • Submit and resolve issues quickly via website or phone for JDA Advanced Warehous

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