Stakeholder Buy-in Key to CSSD Turnaround Case Study Novia Strategies guided the identification and implementation of recommendations for improvement in the Central Sterile Supply Department (CSSD) at a 400 bed hospital in the Western United States. The Challenge A 400 bed hospital in the Western United States with a newly constructed sterile processing department had low employee morale and lack of leadership. They were in need of updating with respect to operating in the new space, including policies, procedures, redesigned process and education for the staff. The hospital COO called Novia due to a couple of process breakdowns in their CSSD, coupled with concerns for inventory loss, process integrity and speed, and staff competency. The central CSSD served this busy hos

Join for free to read