2018 Staff communication & productivity App differentiates New Plumbing Solutions ‘tradies’. We are professionals with a vision to deliver exceptional service to our customers in everything we do”. And he was determined to stand out in the highly competitive plumbing industry: “Not many plumbers use technology to add value to client delivery. I like IT, I get it and what it can do for us,” he says. Brigham developed NPS’ processes with great attention to detail. Every field employee had a contract folder in their vehicle telling them exactly what had to happen on each job. “We needed to convert from paper to digital. There was a disconnect between the office and the field that we had to overcome. T o save the team phoning in with questions, we wanted them to have all the

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