Case study Challenge When SSM Health Care announced plans to build SSM St. Clare Health Center to replace its aging St. Joseph Hospital of Kirkwood, it also unveiled a bold vision for the facility. Its goal was to achieve breakthrough results in satisfaction, patient safety, clinical outcomes and operating performance. A healing environment that inspires confidence SSM Health Care sought to create the ideal healing environment that would inspire the confidence of patients, as well as provide the best experience for its staff and physicians. Adopting the Institute of Medicine’s "Six Aims" for improving the quality of health care, SSM’s guiding principles were to build a facility that was patient centered, efficient, safe, effective, timely and equitable. Other key objectives were to increa

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