SS8 supports enterprise customers with Service Cloud Communities
SS8 supports enterprise customers with Service Cloud Communities
2 Pages“West Coast Consulting Group has changed the way we support our customers. With Service Cloud and Customer Communities they helped us implement processes and best practices that have increased customer satisfaction with our support organization by 30%” - Deborah Silberman, Sr. Director Operations SS8 supports enterprise customers with Service Cloud Communities ORGANIZATION SS8 Networks, Inc. INDUSTRY High-Tech HEADQUARTERS Milpitas, California SUMMARY • Deployed Customer Communities for Enterprise Fortune 100 Customers in 3 weeks • Successful Case Data migration from Clarify • Customer support call volume reduced by 50% • Customer satisfaction increased by 30% • Cloud solution with no investment in hardware or software Challenge SS8 is a lead
