The Challenge Like most professional development organizations, SQI International conducted their training operations predominantly in a physical classroom setting prior to the pandemic. Multiple systems and manual processes were utilized to manage the institute’s course admission, enrollment, scheduling, and delivery. This included the need to automate the process of compiling and submitting grant claim documents for courses under SkillsFuture, a national movement and government program to provide workforce training opportunities in Singapore. “It was important that our processes, especially those relating to course reimbursement, certification status and grant claims, were as seamless as possible, to encourage continuous learning among the community of quality profess

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