Case Study

Spotty Cellular Service Prevents Employees From Using Tablets, Losing Out On Opportunities To Enhance The In-Store Retail Experience

Spotty Cellular Service Prevents Employees From Using Tablets, Losing Out On Opportunities To Enhance The In-Store Retail Experience

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BUSINESS NEED SPOTTY CELLULAR SERVICE PREVENTS EMPLOYEES FROM USING TABLETS, LOSING OUT ON OPPORTUNITIES TO ENHANCE THE IN-STORE RETAIL EXPERIENCE Janet’s company has adopted and embraced mobile as a way to engage customers and make the in-person shopping experience as pleasurable as possible. This includes arming employees with tablets to perform tasks more efficiently—from checking inventory for a particular shoe size or color to getting more employees out on the sales floor answering customer questions. Associates in a particular section of one of the stores are having trouble connecting their tablets to the store’s network. Janet explains the issue to the company’s carrier, but the only solution available is an enterprise- grade femtocell at a price tag of $2,999. Not only is thi

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