www.cliniconex.com | 1-844-891-8492 Sports Medicine Specialists: Case Study SPORTS MEDICINE SPECIALISTS SMS is a high profile specialist practice with a 60-member clin - ical team that includes physicians, physiotherapists, massage therapists, trainers, orthotics technicians and nutritionists. The clinic is considered one of the best sports medicine clinics in Canada. It caters to professional sports teams, professional dancers, high performance athletes, and athletes at every stage of development. The fast paced practice in Toronto manages nearly 50,000 patient visits per year. CHALLENGES “We analyzed service levels and potential for growth and iden- tified several factors that were restricting our ability to achieve desired goals” said Diane Laing, Office Manager at SMS. The cl

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