Case Study

Splunk at UCAS: Enhanced Customer Service Through Improved Application Management

Splunk at UCAS: Enhanced Customer Service Through Improved Application Management

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c a se stu dy Splunk ® at UCAS Enhanced Customer Service Through Improved Application Management The Business UCAS is a charitable organization responsible for managing applications to higher education institutions (HEIs) in the UK on behalf of its university and college members. It processes over 650,000 applications from students each year. Challenges Although UCAS is active year-round operating application services, the service peaks in

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