Safinah, an engineering firm, relies on efficient travel services for 22 regular travelers visiting unusual destinations. During a personal emergency, Jamie Hird, an expert travel consultant, helped a traveler reach her ill sister by arranging an advance payment and new travel plans. The team provides around-the-clock service, ensuring rapid responses to travel requests and changes. Their support has been crucial to Safinah's success, saving the company £6.4k in void fees from canceled air tickets. This client, established in 2014, is based in Tyne & Wear, UK.

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