AGR's Head of Operations, Neill Hogg, praised the exceptional service provided by Lyndsey Gilmour, Gary, and their team, especially during the international COVID-19 lockdown. Despite the complexities and restrictions, they managed multiple travel arrangements for crew rotations, ensuring high service standards and maintaining SLAs with fewer staff. Constant communication on border, entry, airline, and hotel information, along with preferential rates at Heathrow's Sheraton Skyline Hotel, helped AGR navigate the challenging times. Regular updates and 24/7 support ensured quick and safe crew rotations.

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