Speeding the way forward for employees at this global travel company Kuoni is an award-winning company in the travel services industry. The Switzerland-based organization has been named the world’s leading tour operator more than a dozen times at the annual World Travel Awards, which celebrates excellence across all sectors of the tourism industry. Kuoni’s IT staff struggled with high costs, an excessive service desk workload and delays in delivering software to users. About 10,000 employees in hundreds of Kuoni offices around the world rely on IT to provide business applications needed for exceptional customer service. The IT organization had implemented an enterprise software deployment tool. But the software was problematic, required frequent manual intervention and lacke

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