Q-Pulse ® CASE STUDY There were two aspects to the issues Southern Rail were facing which involved reporting and investigation and auditing processes. Prior to identifying the need for an electronic safety management system, Southern Rail’s initial safety reports for incidents were completed in paper form by front line staff and sent to the safety team by fax. A safety investigation officer would then review the forms and produce a report which was passed to the safety data officer to input into the Safety Management Information System (SMIS) database. This way of working meant that investigations took longer than planned and resulted in the organisation being under pressure to meet its 28 day target from initial report to review and sign-off. But even then, as investigation

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