Q-Pulse ® CASE STUDY The challenge that DANS faced was how to continue to provide the best possible service to customers while attempting to manage their safety, compliance and quality processes through a multitude of systems. Working with a variety of separate systems had resulted in duplicated information and workload; meanwhile the company’s communication processes largely consisted of emails and telephone calls which were difficult to keep track of. DANS were experiencing difficulties relating to visibility of data, documents, accountability and ownership of audits, CA/PA data being “lost in process” as well as the length of time it took to pull occurrence data together. Their existing document management system was complex, while documents were not easy to find and duplica

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