CASE STUDY: Bay Alarm Company CUSTOMER PROFILE: Customer: Bay Alarm Company (Walnut Creek, California) Solutions: NiceLog® Capture Platform and NICE Inform™ Multimedia Incident Information Management Solution Results/Benefits: Improved training, customer service and liability safety net following of residential and business customers. Today Bay Alarm provides protection and peace of mind to more than 100,000 customers, and that number is grow

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