to a computer, which further improves time efficiencies related to data access. Mapping Feature In the past, South Bend Utilities was doing mapping tasks by hand with a physical paper map. With WaterTrax’s mapping feature, this process is much easier. Now, the staff at South Bend Utilities use the mapping feature for complaint management and for plotting out sampling locations. “I am able to log all complaints, such as discolored water calls, and pull up a map in WaterTrax to show where we have issues in the distribution system. It’s very helpful to have this visual and then be able to easily share it with others.” Historical Trending and Reporting During implementation, South Bend Utilities had their historical data uploaded into WaterTrax, and now use the system to query

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