1 customer profile Quick Sound Transit Facts • Created b y v oter s in 1996 to b uild and oper ate the regional mass tr ansit system in the Seattle area • Hundreds of emplo y ees, consultants, and contr actor s spread throughout the region • Centr aliz ed file ser vices, document management, project management, and e-mail • 100% V oIP f or telephon y ser vices • 80–90% W AN satur ation causing poor application perf or man

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