Share this Insurance Business challenge To complete against 100 other insurance companies, Sompo Seguros sought to improve its customer service and cut costs. Transformation Sompo Seguros engaged IBM Business Partner Lumina Corporate Solutions to implement IBM Business Process Manager software. The business can automate its products lines’ underwriting processes to meet service level agreements (SLAs) regulated by Brazilian government. It can also scale its use of application programming interfaces (APIs) to increase efficiency. Business benefits 20% cut in operating costs because of the efficiency of process automation 57% decrease in delivery times for policies, from seven to three days Up to 87% increase in agility in modifying business processes, needing only two weeks

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