Case Study Solving Problems in Every Department By: Thomas Perry, Quality Systems Project Coordinator, Heraeus Materials TechnologyCase Study: Solving Problems in Every Department Heraeus Materials Technology in Chandler, AZ (hereafter referred to as “the organization”) purchased and implemented the MasterControl document control software system in the third quarter of 2002. Prior to adapting to the MasterControl system, the organization utilized a hard copy document management system. The motivating factor that led to the decision to implement the MasterControl software solution stemmed from the requirement to better control documentation in accordance with the requirements of the ISO 9001 Quality Management System (QMS) Standard. Following installation of the software, the organiz

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