Background Based in Le Mans, France, CNAF (Caisse Nationale d’Allocations Familiales) is a large, public sector agency with more than 100 locations, that serves as France’s Social Security Department. By distributing family allowance funds to more than 10 million beneficiaries each year, CNAF is able to help families in need throughout France. In order to calculate the benefits CNAF can allocate to each family, it considers a number of factors including child welfare, housing and education. Challenge The fund allocation and distribution process is handled by CNAF’s Department of Workflows and Document Management, led by Jean-Michel Omont, Archive System Manager, who’s been at the organization since 1990. Until 2006, CNAF had always dealt with its massive amounts of family b

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