CUSTOMER STORY Industry: Transportation Location: Brussels, Belgium Size: 18,400 employees SNCB transforms into a process-driven organization with ServiceNow Incident tickets raised each month Hours typical for issue resolution Business users accessing the tool 4K 7,1K Accelerating the digital journey at SNCB From online ticketing to station announcements, railways are accelerating their digital journeys. As SNCB accelerates digital adoption across the Belgian railway network, IT incidents shouldn’t hinder customers’ journeys. Getting travelers to their destination quickly and comfortably requires a railway network that always runs smoothly. For that, its IT subsidiary Ypto must resolve incidents—and quickly. If you aren’t aware, you can’t act Typically, IT incidents at

Join for free to read