CUSTOMER STORY Industry: Healthcare Location: Global Size: 40 employees Orbita transforms nurse and patient hospital experiences with ServiceNow Rating achieved for nursing confidence Patient satisfaction Reduction in nurse response times 70% 87% OrbitaASSIST and ServiceNow mobile app improves nurses’ workplace experiences and enables them to respond faster to patient requests Time is of the essence in healthcare. Prompt, decisive interventions can improve treatment outcomes and save lives. However, hospitals are under increasing pressure to reduce costs while maintaining the quality of care and the patient experience. Fortunately, new technologies, including mobile and voice apps, are enabling hospitals—and the broader healthcare system—to meet this challenge. A team

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