SMART UI/UX REFRESH AND MICROLEARNING BRING IN MORE GREEN NextWorth expanded their online electronics trade-in program to include brick-and-mortar retail partner locations. As a result, they needed to teach their retail partners’ employees how to conduct accurate product trade-ins. Rolling out a series of engaging, bite-sized training videos—plus updating the retail partner trade-in site to be more user-friendly— helped cut variance in half and

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