Kerv helped Skipton Building Society rapidly migrate its on-premises telephony system to Genesys Cloud as part of a large-scale transformation focused on improving customer effort scores. By supporting a digital-first approach while enabling seamless human interaction, Kerv facilitated a smooth transition that enhanced customer experience and operational efficiency. Their expertise ensured minimal disruption and aligned technology with Skipton’s commitment to absolute customer focus, driving measurable improvements across its 1.2 million customers and extensive branch network.

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