Singapore's energy regulator partnered with Newgen to upgrade its licensing system and achieve end-to-end automation. Facing challenges like manual processes, fragmented data, and ineffective communication channels, the regulator implemented Newgen's Intelligent Process Automation (IBPS), Omnichannel Customer Engagement (CCM), and Contextual Content Services (ECM) platforms. This transformation streamlined electrical and worker license processes, improved decision-making with user-friendly dashboards, enhanced user experience, and reduced operational costs. The solution enabled better compliance, efficient communication, and optimized the overall appeals process, leading to significant operational improvements.

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