Case Study

Singapore Government’s Shared Service Provider Vital Achieves Cultural Transformation

Singapore Government’s Shared Service Provider Vital Achieves Cultural Transformation

towerswatson.com Community at Work Singapore Government’s Shared Service Provider Vital Achieves Cultural Transformation Clarence Ti, chief executive, VitalAbout Vital • A back-office shared service center for the Singapore government • Launched in 2006 under the Singapore Ministry of Finance • Serves more than 100 ministries, departments and statutory boards in Singapore, and more than 80,000 public officers • Handles more

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