Case Study
Singapore Government’s Shared Service Provider Vital Achieves Cultural Transformation
towerswatson.com Community at Work Singapore Government’s Shared Service Provider Vital Achieves Cultural Transformation Clarence Ti, chief executive, VitalAbout Vital • A back-office shared service center for the Singapore government • Launched in 2006 under the Singapore Ministry of Finance • Serves more than 100 ministries, departments and statutory boards in Singapore, and more than 80,000 public officers • Handles more