Crown Castle, the largest provider of shared communications infrastructure in the U.S., achieved a significant transformation by implementing ServiceNow. With over 40,000 cell towers, 115,000 small cells, and 85,000 route miles of fiber, Crown Castle's Network Operations Center (NOC) oversees vital wireless and fiber optic networks. The company faced challenges with slow, manual processes that hindered customer service. By leveraging ServiceNow's Telecommunications Service Management and Field Service Management solutions, Crown Castle saved nearly $1 million in one year, reduced ticket creation, and enhanced efficiency, leading to improved customer experiences and operational success.

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