simPRO and VoIPstudio Global call centre operation is more efficient, agile and effective Background simPRO Software is part of the simPRO Group, founded in Brisbane, Australia in 2002. The company creates cloud-based software designed to make running a trade business easier by streamlining workflow for everything from estimating jobs to service delivery and payment processing. simPRO provides services that are vital to the running of trade businesses, and its clients need exceptional levels of support. To ensure this, the company operates call centres in each of the countries where it works. Challenge simPro’s solutions are used by a huge range of trades, including electrical, data networking, plumbing and heating, security, building services and facilities management, as

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